ClipCam

Orders typically take 2-6 business days to ship from our warehouse. Delivery time will then depend on your location. You can track your order with the provided tracking number. For personalized assistance, please contact our customer support. We appreciate your patience and your trust in Clip Cam

Once your order is placed, you will receive a confirmation email with a tracking number. We provide real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching out to us through our "contact us" page.

Return Policy

At Maison Élenoir, we want you to be completely satisfied with your
purchase. If for any reason you are not, we gladly accept returns under
the following conditions:

1. Return Period:
   You have the right to return any item within 14 days of
   receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
   
2. How to Return:
   To initiate a return, please contact our customer service team through the contact form with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
   
3. Return Shipping:
   Customers are responsible for the cost of return shipping. Please ensure the item
   is packaged securely and sent via a traceable shipping service. We cannot be held responsible for items that are lost or damaged during return transit.
   
4. Refund Process:
   Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within14 days.
   
5. Exchanges:
   We only replace items if they are defective or damaged. If you need to
   exchange it for the same item, contact us through our form.

Feel free to contact us through our form with any questions, concerns, or feedback you may have. We're here to assist you!